Whole Systems Shared Governance
As we become more familiar with Whole Systems Shared Governance's (WSSG) decision-making model, we need to understand how the pieces of the puzzle fit together. Structurally, there are nine governing councils included in the WSSG model. They are:
Acute Care Services
Coordination & Education
The four (4) Point of Service Councils: Acute Care Council, Ambulatory Care Council, Orthopaedic Council and Woman’s Services Council. Each of these councils functions to best deal with the practice in a particular environment. Each Council defines their own outcomes and prioritizes evidence-based goals for areas of improvement. In addition each Council establishes mechanisms to obtain staff and physician input that identifies opportunities for improvement and risk reduction.
Each of the following Councils ensure that all decisions align with the mission, vision, values and strategies of St. Anthony Summit Medical Center and Centura Health:
The Service Excellence Council reviews all surveys (Physician, Associate and Patient Satisfaction surveys) and coordinates an action plan for continued service excellence. This Council also coordinates Rewards and Recognition, wellness activities/education and community outreach events.
Beyond representing regulatory requirements and annually assessing for quality, the Quality Council is charged with creating a plan for improvement, and overseeing not only that plan, but also quality reports, all RCA and FMEA results and the Peer Review Process. This Council is responsible for reporting to the Quality Council and Medical Executive Committees.
The Management Council is responsible for material, fiscal, support, and human resource accountability. This council will ensure all decisions align with the mission, vision, values and strategies of the organization.
Practice Council creates a plan for research to advance the practice standards, standards/process of care to achieve improved patient outcomes. This council ensures interdisciplinary relationships support all practice issues.
The Coordination and Education Council oversees all the councils, assuring that all other council agendas and activities meet their designed goals. This council serves to coordinate communication between the councils, staff, physicians and leadership, as appropriate. In addition, this Council responds to the educational needs identified by other councils, and ensures that education and communication is disseminated appropriately.